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Terms and Conditions

Introduction

This web site is owned and operated by Forwoods Music Ltd, trading as Forwoods ScoreStore. We are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Forwoods Music Ltd
P.O Box 321
Dover
Kent
CT15 7YQ
United Kingdom

Phone: 0800 072 0354
Email: music@forwoods.co.uk
VAT Reg No: GB 775 5706 91

These terms and conditions apply to all sales via www.scorestore.co.uk. Placing an order by any means shall be treated as an offer by you to purchase the goods in accordance with these terms and conditions. We will be deemed to have accepted this order at the point at which your items have been despatched.

These terms and conditions do not affect your statutory rights.

Payment

We accept all major credit and debit cards and PayPal payments. Your order will not be processed until your payment has been authorised by your provider.

All prices are in pounds sterling. The total price payable including goods, delivery and VAT (if appropriate) will be as indicated when you confirm your order. Please note that the receipts processed automatically by Forwoods ScoreStore are not VAT receipts, if you require a VAT receipt please contact us. In case of an error in the quoted price, we will advise you of the corrected price and give you the option to cancel your order or accept the revised price.

We accept card and PayPal payments. If you are shopping from North America or anywhere else, place your order and your card company or PayPal will convert the transaction to US Dollars or your own currency.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a despatch confirmation. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery

COVID-19 Delivery Information

We are working hard to keep our service operating as normal.

Our primary delivery partners, Royal Mail and Parcelforce, are working exceptionally hard to collect, process and deliver your orders in unprecedented times.  They are managing a huge increase in demand, while experiencing significant staff shortages due to sickness or the need for self-isolation.  Many orders are arriving on-time as usual, but there have been a few delays with others.  We are asking our customers to please be patient as our partners continue to work hard through this difficult time.

International Shipping

From 11th June 2020 we have re-introduced some international shipping services!  This is a big step on the way back to normality, and we'd like to thank our international customers for their patience at this time.  We are now able to offer delivery to the following countries:

Europe: Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Republic of Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland.

Rest of the World: Australia, Canada, New Zealand.

Item prices quoted on our website do not include delivery.  All delivery charges are calculated by order value.

Deliveries to the United Kingdom

  • £3.00 for orders under £15
  • FREE for orders over £15

All deliveries within the UK are sent by Royal Mail First Class Post or 24-Hour Parcelforce dependent on weight.  Please see our notes on Delivery Times below for more information.

Deliveries to the European Union

Your delivery charge will be calculated at the checkout.  All deliveries to the EU will be sent via a tracked service where available.

If you need to place an order with a net value of more than £500 please call +44 (0)1304 872 812 or email us with your requirements.

Deliveries to Non-EU Countries (excluding USA)

Your delivery charge will be calculated at the checkout.  All international deliveries will be sent via a tracked service where available.

If you need to place an order with a value of more than £200 please call +44 (0)1304 872 812 or email us with your requirements.

Deliveries to the USA - SUSPENDED

Shipments to the USA are currently suspended due to serious concerns regarding the reliability of the US Postal Service.

Your delivery charge will be calculated at the checkout.  All deliveries to the USA will be sent via a tracked service where available.

If you need to place an order with a value of more than £100 please call +44 (0)1304 872 812 or email us with your requirements.

Delivery Times

We aim to dispatch every order within 24 hours excluding weekends.

However, we have learned from experience not to make promises regarding delivery. We aim simply to provide you with a reliable service at a reasonable cost. To keep our prices competitive we do not keep huge stocks of any particular item. No matter how good our stock control, there will occasionally be times when a particular item is not immediately available.

Sometimes this will be due to overwhelming demand, and sometimes it will be due to circumstances beyond our control, such as the item having gone to reprint or out of print. You should be aware that your payment is taken automatically online at the time you place your order. In the circumstances outlined above, we will do our best to contact you and inform you of any anticipated delays. You may cancel your order at any time if you are not happy to wait.

Although we make every effort to ship your order according to these guidelines, we will not be held responsible for any loss or damage caused by delayed delivery.

Availability

All products are sold subject to availability and may be withdrawn from sale at any time. If we are unable to fulfill your order, we will not charge you for any items that have not been supplied and will refund any payments already made for these items. We will not be liable for any other losses you incur as a result of our not meeting your order.

Cancellation and Returns

If you wish to cancel your order prior to dispatch, please email us at sales@scorestore.co.uk. We will terminate the transaction and refund any payments already made relating to your order. Once an order has been dispatched, we will accept returns where they meet the following conditions:

In the event that your item is faulty you may return it to us within twenty-one days and we will refund the cost of the item and pay the cost of returning the item to us.

If our error has led to an item has been mistakenly supplied to you and it is unopened and in as-new condition, you may return it to us within twenty-one days and we will refund the cost of the item and pay the cost of returning the item to us.

If you have decided that you do not wish to keep an item that has been correctly supplied, you may return it to us unopened in as-new condition within fourteen days. In this case we will refund the cost of the item and you will be responsible for the cost of returning the item to us. You may not return items that we have ordered specially for you unless they are faulty or supplied in error.

If you wish to return an item to us, please email sales@scorestore.co.uk for instructions. We will not accept unsolicited returns arriving at our warehouse.

Privacy Policy

https://www.scorestore.co.uk/privacy.html

0800 072 0354