Coronavirus Covid-19 - information for our customers
Friday, 20 March 2020 | Stephen Yarrow
We want to update you on our response to the coronavirus Covid-19 pandemic.
We will remain open and serving customers as long as we can. At the time of writing, postal and courier deliveries are regular and reliable, and orders are being fulfilled quickly and efficiently. Our courier service provider, Parcelforce, is no longer requesting signatures on receipt, but instead using geolocation to confirm deliveries. To all intents and purposes, as of today, our service is running as normal. We are immensely grateful to our posties and couriers.
Only we two, the Directors of Forwoods, are coming in to the office to process and despatch orders. All other work is being done remotely, to prevent unnecessary contact and assist with child-care provision.
Of course, we understand that buying music may not be high on your list of priorities at the moment. Nevertheless, we'd be very happy for you to place orders in the normal way and we will send them to you just as efficiently as we always do, all the while we are fit and well. Perhaps this time of enforced confinement may be just the moment you've been waiting for to learn those Beethoven Sonatas...
We are deeply anxious for our customers - musicians, teachers, schools, churches and choirs - whose pattern of lessons, rehearsals and concerts have been disrupted by this outbreak, and whose livelihoods are under critical threat. To every single one of you, we send our love and best wishes, and the hope that the love of music and the ability to make music in some form or other, will sustain us all through the weeks and months ahead.
Stephen & Susan Yarrow