COVID-19 Delivery Information
We are working hard to keep our service operating as normal.
Our primary delivery partners, Royal Mail and Parcelforce, are working exceptionally hard to collect, process and deliver your orders in unprecedented times. They are managing a huge increase in demand, while experiencing significant staff shortages due to sickness or the need for self-isolation. Many orders are arriving on-time as usual, but there have been a few delays with others. We are asking our customers to please be patient as our partners continue to work hard through this difficult time.
International Shipping
From 11th June 2020 we have re-introduced some international shipping services! This is a big step on the way back to normality, and we'd like to thank our international customers for their patience at this time. We are now able to offer delivery to the following countries:
Europe: Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Republic of Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland.
Rest of the World: Australia, Canada, New Zealand.
Item prices quoted on our website do not include delivery. All delivery charges are calculated by order value.
Deliveries to the United Kingdom
- £3.00 for orders under £20
- FREE for orders over £20
All deliveries within the UK are sent by Royal Mail First Class Post or 24-Hour Parcelforce dependent on weight. Please see our notes on Delivery Times below for more information.
Deliveries to the European Union
Your delivery charge will be calculated at the checkout. All deliveries to the EU will be sent via a tracked service where available.
If you need to place an order with a net value of more than £500 please call +44 (0)1304 872 812 or email us with your requirements.
Deliveries to Non-EU Countries (excluding USA)
Your delivery charge will be calculated at the checkout. All international deliveries will be sent via a tracked service where available.
If you need to place an order with a value of more than £200 please call +44 (0)1304 872 812 or email us with your requirements.
Deliveries to the USA - SUSPENDED
Shipments to the USA are currently suspended due to serious concerns regarding the reliability of the US Postal Service.
Your delivery charge will be calculated at the checkout. All deliveries to the USA will be sent via a tracked service where available.
If you need to place an order with a value of more than £100 please call +44 (0)1304 872 812 or email us with your requirements.
Delivery Times
We aim to dispatch every order within 24 hours excluding weekends.
However, we have learned from experience not to make promises regarding delivery. We aim simply to provide you with a reliable service at a reasonable cost. To keep our prices competitive we do not keep huge stocks of any particular item. No matter how good our stock control, there will occasionally be times when a particular item is not immediately available.
Sometimes this will be due to overwhelming demand, and sometimes it will be due to circumstances beyond our control, such as the item having gone to reprint or out of print. You should be aware that your payment is taken automatically online at the time you place your order. In the circumstances outlined above, we will do our best to contact you and inform you of any anticipated delays. You may cancel your order at any time if you are not happy to wait.
Although we make every effort to ship your order according to these guidelines, we will not be held responsible for any loss or damage caused by delayed delivery.
Stock information:
Regularly updated stock information is now available to view online at ScoreStore. This information can, on occasion, be incorrect due to delays of up to 12 hours in updating. Our system will also allow you to order more items than we have in stock at any one time. If you require urgent delivery of a large order, please contact us to confirm current stock levels. Our Freephone number is 0800 072 0354 and we are in the office 9-5, Monday to Friday.
