We pride ourselves on our dedicated customer service and product knowledge. If you have any questions regarding products, delivery or returns, please don't hesitate to call or email.
Item prices quoted on our website do not include delivery.
Our delivery charges within the UK are as follows:
Orders up to £10 value before carriage charges:
Orders up to £20 value before carriage charges:
Orders over £100 value before carriage charges:
Charges for non-UK deliveries within the European Union are:
Within the European Union, £4.00 for orders up to £20 before carriage, then add £2.00 per £10 of order value before carriage up to a maximum of £20.00
We do not accept international orders with a value over £100.00 through our online store. Please email us with your requirements.
Deliveries outside of the European Union are charged as follows:
Order value up to £20.00 delivery charge £6.00, then add £3.00 per £10.00 of order value, up to a maximum of £30.00
We will normally despatch your order to you within 24 hours. International orders are generally received by you within 10 days.
We have learned from experience not to make promises regarding delivery. We aim simply to provide you with a reliable service at a reasonable cost. To keep our prices competitive we do not keep huge stocks of any particular item. No matter how good our stock control, there will occasionally be times when a particular item is not immediately available.
Sometimes this will be due to overwhelming demand, and sometimes it will be due to circumstances beyond our control, such as the item having gone to reprint or out of print. You should be aware that your credit card is charged automatically online at the time you place your order. In the circumstances outlined above, we will do our best to contact you and inform you of any anticipated delays. You may cancel your order at any time if you are not happy to wait.
Although we make every effort to ship your order according to these guidelines, we will not be held responsible for any loss or damage caused by delayed delivery.
If you wish to cancel your order prior to dispatch, please email us at firstname.lastname@example.org. We will terminate the transaction and refund any payments already made relating to your order. Once an order has been dispatched, we will accept returns where they meet the following conditions: