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Customer Services

We pride ourselves on our dedicated customer service and product knowledge. If you have any questions regarding products, delivery or returns, please don't hesitate to call or email.

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Delivery Information

Item prices quoted on our website do not include delivery.

Our delivery charges within the UK (incl Channel Islands) are as follows:

Orders up to £10 value before carriage charges:
First Class Post - £2.50

Orders up to £20 value before carriage charges:
First Class Post - £3.00, then add £1.00 per £10 of order value up to a maximum of £7.00

Orders over £100 value before carriage charges:
First Class Post - FREE*

*Excludes Channel Islands.  A courier service is available for order values of more than £100 charged at £16.99.

Charges for non-UK deliveries within the European Union are:

Within the European Union, £4.00 for orders up to £10 before carriage, then add £2.00 per £10 of order value before carriage up to a maximum of £20.00

We do not accept European Union orders with a value exceeding £100.00 through our online store. Please call +44 (0)1304 872 812 or email us with your requirements.

Deliveries outside of the European Union are charged as follows:

Order value up to £10 delivery charge £6.00, then add £3.00 per £10.00 of order value, up to a maximum of £30.00

We do not accept international orders with a value exceeding £100.00 through our online store. Please call +44 (0)1304 872 812 or email us with your requirements.

Delivery Times:

We aim to despatch every order within 24 hours excluding weekends.

However, we have learned from experience not to make promises regarding delivery. We aim simply to provide you with a reliable service at a reasonable cost. To keep our prices competitive we do not keep huge stocks of any particular item. No matter how good our stock control, there will occasionally be times when a particular item is not immediately available.

Sometimes this will be due to overwhelming demand, and sometimes it will be due to circumstances beyond our control, such as the item having gone to reprint or out of print. You should be aware that your credit card is charged automatically online at the time you place your order. In the circumstances outlined above, we will do our best to contact you and inform you of any anticipated delays. You may cancel your order at any time if you are not happy to wait.

Although we make every effort to ship your order according to these guidelines, we will not be held responsible for any loss or damage caused by delayed delivery.

Returns Information

If you wish to cancel your order prior to dispatch, please email us at info@forwoods.co.uk. We will terminate the transaction and refund any payments already made relating to your order. Once an order has been dispatched, we will accept returns where they meet the following conditions:

In the event that your item is faulty you may return it to us within twenty-one days and we will refund the cost of the item and pay the cost of returning the item to us.

If our error has led to an item has been mistakenly supplied to you and it is unopened and in as-new condition, you may return it to us within twenty-one days and we will refund the cost of the item and pay the cost of returning the item to us.

If you have decided that you do not wish to keep an item that has been correctly supplied, you may return it to us unopened in as-new condition within fourteen days. In this case we will refund the cost of the item and you will be responsible for the cost of returning the item to us. You may not return items that we have ordered specially for you unless they are faulty or supplied in error.

If you wish to return an item to us, please email info@forwoods.co.uk for instructions. We will not accept unsolicited returns arriving at our warehouse.